1. Introduction
At Asclepius International (Hong Kong) Limited, the Company protects the privacy of every person who uses our website, our products, and our services. This Privacy Policy explains what information we collect, why we collect it, how we use it, and the choices available to you. The services described in this policy are developed and operated by the developer Asclepiu on behalf of the Company.
This policy applies to information collected through our website at asclepius.buzz, through our services, and through our business communications. By using our website or our services, you agree to the practices described in this policy. If you do not agree with any part of this policy, you should not use our services. We encourage you to read this document carefully and to contact us if you have any questions.
2. Who We Are
The Company is Asclepius International (Hong Kong) Limited, a company established in Hong Kong and focused on computer systems design and computer integrated systems design for healthcare and clinical information systems. The developer Asclepiu develops and operates our services. When we use the words the Company, we, our, or us in this policy, we refer to Asclepius International (Hong Kong) Limited and the developer Asclepiu, acting together where relevant.
Our registered address is Rm 1917 19/F LEE GDN ONE, 33 HYSAN AVE, Causeway Bay, Hong Kong (HK). You may contact us at care@asclepius.buzz or by telephone at +12185206887. We are committed to handling your information responsibly and to answering any questions you raise about your privacy.
3. Information We Collect
We collect information in three main ways. First, you may give information to us directly, for example when you contact us, complete a form, or enter into an agreement. Second, we may collect information automatically when you visit our website, for example through server logs and cookies. Third, we may receive information from third parties, such as business partners, publicly available sources, or the organisations you work for.
The information we collect varies depending on how you interact with us. We only collect information that is necessary for the purposes described in this policy, and we limit collection to what is reasonable and proportionate. We do not collect information by accident; every field and every log entry has a purpose that we can explain to you.
4. Information You Provide Directly
When you contact us by email, through a web form, or by telephone, we may collect your name, email address, phone number, the name of your organisation, and the content of your message. If you enter into an agreement with us, we may collect billing details, the contact details of your representatives, and technical information about the systems we design and integrate for you.
We collect this information to respond to your enquiries, to provide our services, and to manage our relationship with you. We do not ask for health information about you unless it is necessary for a specific service we provide to your organisation. Where we do handle health-related data, we treat it with the highest degree of care and in accordance with applicable law.
5. Information Collected Automatically
When you visit our website, our servers may record technical information automatically. This includes your internet protocol address, browser type and version, operating system, the pages you visit, the date and time of each visit, the website that referred you, and similar technical data. We use this information to keep our website secure, to understand how visitors use our site, and to improve our content and performance.
This information is collected passively and is generally not used to identify you personally, although it may be combined with other information we hold where the law allows. We retain such logs only for as long as needed for security and operational purposes, after which they are deleted or anonymised. We do not use this data to build advertising profiles.
6. Information from Third Parties
We may receive information about you from third parties. For example, a business partner may introduce you to us, your employer may commission services from us, or publicly available registers may contain information about your organisation. We only use information from third parties when it is relevant to providing our services, managing our business, or complying with our legal obligations.
Where we combine third-party information with information we have collected directly, we treat the combined information in accordance with this policy. We will always tell you when we receive information about you from another source and explain why we received it, unless the law requires us to keep that explanation confidential.
7. How We Use Your Information
We use your information for the following purposes. To provide, maintain, and improve our services, including the design and integration of computer systems. To respond to your enquiries and to provide customer support. To manage our contracts, invoices, and business relationships. To secure our website, systems, and data. To communicate with you about our services, including updates, maintenance windows, and service notices.
We also use information to meet legal, regulatory, and audit obligations, and to improve the quality of our work through the analysis of aggregated data. We do not sell your personal information to third parties, and we do not use your personal information for advertising. Every use we make of your information is one that you would reasonably expect from a professional technology services company.
8. Lawful Bases for Processing
Where data protection law requires a lawful basis for processing, we rely on one or more of the following. Performance of a contract, where processing is necessary to provide services that you or your organisation have requested. Legitimate interests, where we process information for our legitimate business purposes and your interests and fundamental rights do not override them. Legal obligation, where we must process information to comply with the law.
We may also rely on consent, where we ask for your agreement before processing certain information, and you may withdraw your consent at any time. Where you provide sensitive information, we only process it where required to deliver a specific service and in accordance with applicable law. If you would like to know the basis we rely on for a particular activity, please contact us.
9. Cookies and Similar Technologies
Our website uses cookies and similar technologies to make the site work and to understand how it is used. A cookie is a small text file stored on your device. Some cookies are strictly necessary, such as those that keep the site secure or remember your preferences during a session. Other cookies help us understand aggregate usage so that we can improve the site for everyone.
We do not use advertising cookies, and we do not allow third parties to place tracking cookies on our site for advertising purposes. You may disable cookies in your browser settings, but doing so may affect how the website functions. Our legal pages and most of our content remain readable even if cookies are disabled.
10. How We Share Your Information
We do not share your personal information except in the circumstances described here. We may share information with service providers who help us operate our business, such as hosting providers, email providers, and professional advisers. These providers process information only on our behalf, under our instructions, and subject to confidentiality obligations.
We may share information with our partners where you have asked us to work with them, and we may disclose information where required by law, by a court, or by a regulator. We may also disclose information in connection with a corporate transaction, such as a merger or a sale of assets, provided the recipient agrees to protect your information in line with this policy.
11. Data Retention
We keep your information only for as long as necessary for the purposes described in this policy. The retention period depends on the type of information, the reason it was collected, and our legal obligations. Enquiry records are retained for a reasonable period after the enquiry is closed. Contract records are retained for the period required by law and by good business practice.
Logs and technical data are retained for security and operational purposes and then deleted or anonymised. When information is no longer needed, we delete it securely or de-identify it so that it can no longer be linked to you. We review our retention schedules regularly to make sure we are not holding information for longer than necessary.
12. International Data Transfers
Your information may be processed in Hong Kong and in other countries where we or our service providers operate. The Company is based in Hong Kong, and your information may be transferred across borders for storage and processing. Where information is transferred to another country, we take steps to ensure that it receives an adequate level of protection, including through contractual safeguards where appropriate.
By using our services, you understand that your information may be transferred to countries that may have different data protection laws from those in your own country. We will always apply a standard of protection that is no less stringent than the standard required in Hong Kong, and we will tell you the countries where your information is likely to be processed if you ask.
13. Data Security
We take the security of your information seriously. We use administrative, technical, and physical safeguards to protect personal information against unauthorised access, alteration, disclosure, or destruction. These safeguards include access controls, encryption in transit, monitoring of our systems, and ongoing staff training on privacy and security.
No method of transmission over the internet and no method of electronic storage is completely secure. While we work hard to protect your information, we cannot guarantee its absolute security. If we become aware of a security incident affecting your information, we will take prompt action and will notify you and any relevant authority as required by law.
14. Your Privacy Rights
You may have rights over the personal information we hold about you, depending on where you live. These rights may include the right to access a copy of your information, the right to correct inaccurate information, the right to delete information, the right to restrict or object to processing, the right to data portability, and the right to withdraw consent.
To exercise any of these rights, contact us at care@asclepius.buzz. We will respond within a reasonable time and in any case within the period required by applicable law. We may ask you to verify your identity before we act on your request, and we may refuse a request only where the law allows. We will always explain our decision and your options if we decline a request.
15. Privacy for Children
Our website and services are not directed to children, and we do not knowingly collect personal information from children. If you are a parent or guardian and you believe that a child has provided us with personal information, please contact us at care@asclepius.buzz. We define children in line with the age thresholds set by applicable law in the jurisdiction where the information is collected.
If we become aware that we have collected personal information from a child in a manner that is not permitted by law, we will take steps to delete that information promptly and to prevent its further collection. We will cooperate with parents, guardians, and authorities to resolve any concern relating to the information of a child.
16. Third-Party Services and Links
Our website may contain links to websites and services operated by third parties. We do not control those third parties, and we are not responsible for their privacy practices. This policy applies only to information collected through our own website and services, and not to the practices of any site you reach through a link on our pages.
When you follow a link to a third-party site, you should read the privacy policy of that site to understand how it collects and uses your information. We encourage you to review the privacy practices of every website you visit, including those that integrate with our services, so that you can make informed decisions about your information.
17. Automated Decision-Making
We do not use personal information for automated decision-making that produces legal effects concerning you or that otherwise significantly affects you. Where we use simple automation, for example to sort enquiries or to generate service reports, it is limited, transparent, and subject to human review.
We do not use your personal information to create profiles for advertising or marketing purposes, and we do not make decisions about you on the basis of automated processing alone. If this ever changes, we will update this policy and provide you with meaningful information about how the automation works and the right to request human intervention.
18. Data Breach Response
In the event of a data breach affecting your personal information, we will respond according to our incident response plan. We will contain the breach, investigate its cause, and assess the risk to affected individuals. Where required by law, we will notify the relevant authority and notify affected individuals without undue delay.
We review our incident response procedures regularly and incorporate lessons learned into our security programme. If you have reason to believe that your information has been exposed, please contact us immediately at care@asclepius.buzz. Prompt reporting helps us act quickly and limit any potential impact.
19. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our services, our practices, or the law. When we make changes, we will revise the last updated date at the top of this page. If a change is significant, we will take reasonable steps to bring it to your attention, for example by a notice on our website or by email where appropriate.
Your continued use of our website or services after changes take effect constitutes acceptance of the revised policy. We encourage you to review this page regularly to stay informed about how we protect your information. The version in force at the time you use our website will apply to your use of that website.
20. Contact Us
If you have questions, concerns, or requests relating to this Privacy Policy or to your personal information, please contact us. You may email us at care@asclepius.buzz, or call us at +12185206887. You may also write to us at Rm 1917 19/F LEE GDN ONE, 33 HYSAN AVE, Causeway Bay, Hong Kong (HK).
We aim to respond to every enquiry within one business day. If you are not satisfied with our response, you may also have the right to lodge a complaint with a supervisory authority in your jurisdiction. We appreciate the opportunity to resolve any concern directly with you first.